Job Description

COMPANY OVERVIEW

Founded in 1950, Associated Builders and Contractors (ABC) is a national construction industry trade association representing more than 23,000 members. Founded on the merit shop philosophy, ABC and its 67 chapters help members develop people, win work and deliver that work safely, ethically, profitably and for the betterment of the communities in which ABC and its members work. To learn more about ABC, visit us at abc.org .

JOB OVERVIEW

Note: Associated Builders and Contractors is seeking a dynamic individual to join our national team in a flexible role that may be filled at either the Coordinator or Manager level, depending on the candidate's qualifications and experience.

The Coordinator/Manager of Member Services plays a key role in enhancing ABC’s member value by managing and supporting several high-profile national programs, including the Excellence in Construction (EIC) Awards program and gala, the Accredited Quality Contractor (AQC) initiative, and the ABC Construction Project Owners Summit. This position ensures smooth execution, innovation, and growth of these programs by delivering high-level customer service, providing chapter support, and leveraging strong project management and technology skills.

DESCRIPTION OF DUTIES

• Support the staff liaison for the following programs: Excellence in Construction Awards program and gala, Accredited Quality Contractor, and ABC Construction Project Owners Summit.
• Serve as a primary staff and member resource for each program and constantly look for ways to improve processes and efficiencies with the goal of removing barriers to participation.
• Lead technical and program support to the chapters utilizing the online EIC platform, including on-boarding and troubleshooting through the project registration and judging processes. Conduct training sessions for chapters.
• Maintain internal spreadsheets and applicable databases to track participation, costs, sales and revenue on all programs.
• Work with internal staff to coordinate development and publication of collateral and other marketing-related activities and recommend updates to promotional materials.
• Work with chapter staff to develop and coordinate chapter and national implementation plans.
• Maintain web presence for all programs and routinely refreshes information.
• Perform administrative tasks as needed to ensure maintenance of member programs.
• Provide support to the Director of Member Services related to all member services and the Trimmer Construction Education Fund.
• Other duties as assigned to support the strategic priorities of ABC.

Specialized Skills:

• Continuous improvement process mindset.
• Understands chapter/national relationships and maintains a strong customer service orientation.
• Strong verbal and written communications skills a must.
• Highly organized and able to manage, implement, and track multiple tasks and programs, with a strong orientation to detail.
• Organizational awareness and resourcefulness, understanding with whom to engage in order to identify solutions and resolve issues.
• Ability to work on a team and work across departments to accomplish organizational goals.

Qualifications:

• A minimum of a Bachelor’s degree at an accredited college or university, or equivalent work experience.

Experience Required:

• 3–5 years (Coordinator) or 5–7 years (Manager) of experience in program coordination or management, preferably in a membership association or nonprofit environment.
• Demonstrated success in managing complex, multi-phase programs or projects from planning through execution and evaluation.
• Experience planning and executing special events, such as awards programs, conferences, or galas, including logistics, vendor coordination, and stakeholder communication.
• Proficiency in using CRM systems, online submission platforms, or awards management software (e.g., OpenWater, Submittable, etc.).
• Strong website content management experience (e.g., WordPress, Drupal, or similar CMS platforms), with the ability to update pages, manage program resources, and improve user experience.
• Advanced skills in Microsoft Office Suite, especially Excel for tracking budgets, participation, and metrics.
• Previous experience training or supporting stakeholders, such as local chapters or external users, on new processes or systems.
• Proven ability to identify process improvements, document workflows, and implement efficiencies in program operations.

POSITION REQUIREMENTS

To achieve our mission, we hire energetic and fun-loving individuals who possess the following skills:

• Professional demeanor and presentation of self.
• Ability to organize and manage several priorities simultaneously while working under pressure and deadlines.
• Writing and verbal skills.
• Self-motivated and highly organized.
• Coordination of projects, meetings and/or events a plus.
• Strong organization, multi-tasking and time management skills with the ability to work in a demanding self-directed work schedule.
• Effectively utilizes tools/resources to work efficiently.
• Ability to take ownership of a process and to use problem solving skills to resolve issues.
• Demonstrates the highest level of personal and ethical standards.
• Work accurately with close attention to detail.
• Flexibility to travel to offsite meetings and conferences, as necessary.

IMPORTANT NOTICES

Nondiscrimination:

ABC is committed to fostering a respectful, professional workplace and making employment decisions based on merit, qualifications, and business needs. We are proud to be an equal opportunity employer and do not discriminate on the basis of any characteristic protected by law. Our goal is to recruit, develop, and retain high-performing talent from a broad and competitive candidate pool.

Employment Accommodations:

ABC is committed to complying with all applicable laws ensuring equal employment opportunities for individuals with disabilities. It is the Association’s policy not to discriminate against a qualified employee or applicant with regard to any terms or conditions of employment because of such individual's disability or perceived disability, so long as the employee can perform the essential functions of the job, with or without reasonable accommodation. ABC provides reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability, who is an applicant or an employee, unless undue hardship and/or a direct threat to the health and/or safety of the individual or others would result.

Physical Demands:

While performing the duties of this position, the employee must be able to:

• Move throughout the office or other work locations, including prolonged periods of sitting, standing, and walking.
• Hear and understand verbal communication at normal speaking levels, with or without assistance, and communicate clearly in person and over the phone.
• Use hands and fingers to operate a computer, handle documents, and control tools or office equipment.
• Occasionally stand, walk, reach with arms and hands, climb, balance, stoop, kneel, crouch, or crawl as required by the task or location.
• Visually read and interpret information on computer screens, printed documents, and visual aids both near and far, including distinguishing colors when necessary.
• Safely navigate construction sites or event locations, which may involve walking on uneven terrain, climbing stairs or ladders, exposure to outdoor weather conditions, and standing for extended periods.
• Wear required personal protective equipment (PPE), such as hard hats, safety vests, eye protection, or other safety gear, as appropriate to the site or activity.

Work Environment:

• This role is primarily performed in a standard office setting with minimal noise and typical working conditions.
• Depending on job responsibilities, work may also be conducted at off-site locations such as construction sites, industry events, or partner facilities. These environments may involve variable weather, uneven terrain, or other safety considerations.
• ABC supports flexible work schedules to accommodate various lifestyles and promote a healthy work-life balance. With manager approval, a hybrid remote work arrangement may be available, with the ABC office as the primary work location.
• Employee health and safety are top priorities. All applicable health, safety, and site-specific protocols must be followed—whether working in the office, remotely, or at off-site locations.

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