· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate or bachelor’s degree in information technology, Computer Science, or related
field, or equivalent work experience.
...Job Title: Warehouse & Logistics Manager Location: Boulder, CO (On-site) Who We Are: Backpackers Pantry and Astronaut Foods are united by a passion for innovation, adventure, and exceptional food. Backpackers Pantry, founded in 1951, has a rich history of creating...
...Job Description The Warehouse Associate is a key part of our operations team, responsible for ensuring the safe and accurate handling... ...as designated ~ Paid time of for both vacation and sick leave ~ Opportunities for advancement ~ Employee Referral program...
Our Talent Acquisition team is at the forefront of attracting, engaging, and retaining great talent. We provide a best-in-class experience for candidates and hiring teams, and we have fun along the way. Our culture and people are integral to our growth and success. We...
Join Colorado Animal Specialty and Emergency (CASE) as a Internal Medicine Veterinary Technician ! We're thrilled to announce a major expansion at Colorado Animal Specialty & Emergency ( CASE) in Boulder, CO , marking a new chapter of growth and opportunity! ...
...understand what each machine in the process is doing and how it can or will impact the product. Need to be available to cover on and off shift handoff and breaks for other team-mates. Need to be willing to actively train new employees. This role will involve working in...