Job Description

Vanquish Service Manager

Job Title: Service Manager

Company: Vanquish Yachts Service Inc.

Location: Fort Lauderdale, Florida

Employment Type: Full-Time

Salary: Competitive, based on experience

About Us: At Vanquish Yachts, we don't just build yachts; we craft extraordinary experiences. We're a dynamic, innovative, and premium yacht manufacturer specializing in unique, high-performance yachts and chase boats for discerning and demanding clients. Our mission is to push the boundaries of luxury and innovation, creating unforgettable moments for those who demand the exceptional.

Roles and Responsibilities

• Oversee the daily operations of the service department, ensuring efficient and effective workflow.
• Develop and implement service department policies, procedures, and quality standards.
• Coordinate with clients to understand their service needs and ensure those are met with the highest level of satisfaction.
• Manage and mentor a team of service technicians and engineers based on boats specs, providing training and support as needed.
• Ensure the availability of tools necessary for service operations.
• Develop and monitor the service department budget, ensuring financial objectives are met.
• Work closely with other departments to improve overall service delivery and customer experience.
• Stay updated on industry trends and implement best practices within the service department.
• Process received requests for work orders, purchase orders, and changes or cancellations directly from customers. Respond immediately to customer inquiries/information needs and provide positive, courteous service to customers.
• Prepare quotations for service work and other repairs and reviews with the Service Manager prior to submission to customer.
• Maintaining job database information and ensure that service reports, documents and certificates are uploaded in our Service Field management Software
• Process expense reports and track any expenses from the service department operation
• Maintain service team members work schedules/calendar.
• Customer Satisfaction follow up.
• Work in accordance with our Engineers and Project Managers in NL on technical issues
• Works flexible hours if requested.
• Work well with our equipment’s and systems services representatives.
• Assist sales during Boat Shows or other activities as needed.
• All tasks shall be carried out in conformity with the company strategies and goals as described.
• Must be familiar with work estimation, invoicing, order taking.
• Other duties as assigned.

Qualifications and Education Requirements

• Bachelor’s degree in Business Administration, Mechanical Engineering, or a related field; or equivalent experience.
• Deep technical skills for troubleshooting and problem solving boats for boats from 40 ft to 115 ft
• Relevant working experience can compensate for education level.
• Proven experience in a managerial role within the marine
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in service management software and tools.
• Strong problem-solving skills and attention to detail.
• Passion for the yachting industry and commitment to delivering exceptional customer service.
• Strong General knowledge of the marine trades
• Technical background in Maritime services environment
• A thorough working knowledge of Microsoft Office and ability to learn specific computer software and processes
• Ability to coordinate multiple jobs simultaneously while maintaining efficiency and expectations.
• Proficient telephone communications required.
• Excellent organizational, administrative and communication skills together with an ability to deliver a high standard of customer service is mandatory.
• Ability to professionally and respectfully mitigate/resolve arising issues or conflicts with peers and customers.
• Experience in planning and coordination of personnel off-site.
• Fluent English speaking and writing is required. Spanish is a plus.

Why Join Us:

• Be part of a trailblazing company that values creativity, quality, and innovation.
• Thrive in a dynamic and supportive environment with ample growth opportunities.
• Play a pivotal role in our quest to greatness, expanding our presence in the US market.

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