Remote Customer Experience Assistant Job at PRO LC GROUP, California

YjVQS2xPNmt4WUFFNHE0SWw4WTBTRGpMTEE9PQ==
  • PRO LC GROUP
  • California

Job Description

This is a remote position.

Job Summary

We’re seeking a detail-oriented, customer-first   Remote Customer Experience Assistant   to join our virtual support team. In this role, you will engage with customers through email, chat, and phone, providing accurate, timely, and professional support. The ideal candidate is a strong communicator with excellent problem-solving skills who thrives in a fast-paced remote environment.


Requirements

Key Responsibilities

  • Respond to customer inquiries via email, live chat, and phone in a timely and professional manner

  • Deliver personalized solutions by identifying and understanding each customer's unique needs

  • Accurately document customer interactions and update records in CRM or support systems

  • Work cross-functionally with internal teams to resolve complex or escalated issues

  • Ensure a high standard of customer satisfaction through proactive communication and follow-up

Qualifications

  • Prior experience in customer service, call center, or virtual support roles is preferred

  • Excellent written and verbal communication skills

  • Strong organizational and multitasking abilities in a remote setting

  • Tech-savvy with the ability to learn new platforms and tools quickly

  • Must have a reliable internet connection


Benefits

Work Schedule & Benefits

  • 100% remote role with flexible scheduling options

  • Competitive compensation with potential performance-based incentives

  • Ongoing training, coaching, and professional development

  • Supportive, growth-focused team environment

Equal Opportunity 

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.



Job Tags

Full time, Remote work, Flexible hours,

Similar Jobs

OKAYA INFOCOM

Environmental Health Safety Specialist Job at OKAYA INFOCOM

 ...Title: Environmental, Health, and Safety (EHS) Specialist Duration: 6+ months Location: Hybrid 3days/week on-site in Palo Alto,...  ...of Services includes: Conducting routine EHS audits across offices and technical areas (e.g., labs, garages) Performing job hazard... 

Incendia Partners

Insurance Defense and Coverage Attorney (to 250k+ OTE - Remote / AZ ONLY) Job at Incendia Partners

 ...Insurance Defense and Coverage Attorney - While predominantly remote work is allowed , candidates must reside in Arizona to attend court and in-person meetings approximately...  ...incentives ~401(k) with profit-sharing ~ Health, dental, and vision insurance ~ Life insurance... 

Allied Consultants, Inc.

Business Analyst Job at Allied Consultants, Inc.

 ...delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experienced Business Analyst to play a key role within a high-impact technical services team. At Allied Consultants, we value our consultants and are... 

INSPYR Solutions

Research Fellow (Remote) Job at INSPYR Solutions

Title: Human Subjects Research Assistant Location: Redmond, WA Duration: 12 months Compensation: $25-$30 Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Our goal is to explore, innovate and design novel interfaces and hardware...

ECLARO

Bioprocess Associate - Night Shift (6pm - 6am) Job at ECLARO

 ...JOB TITLE: Bioprocess Associate Night Shift (6pm 6am) Location: East Syracuse, NY (100% ONSITE) Duration: 6 months initial (potential extension/potential right to hire) Schedule: Fixed shift schedule. 36 hours the first week, 48 hours the next week, alternating...