My client, a highly respected leader in advanced manufacturing equipment and services across North America, is seeking a Regional Service Manager to oversee and support operations, service delivery, and customer relationships throughout the Northeast. For over five decades, this organization has been a trusted partner to manufacturers in diverse industries, including aerospace, transportation, renewable energy, architectural products, and furniture by providing innovative machinery solutions, cutting-edge technologies, and exceptional technical support for a wide range of materials, from wood and composites to metals, glass, and more.
In this pivotal role, the Regional Service Manager will serve as the primary regional contact for service-related needs, working closely with customers, sales teams, and technical staff to ensure timely and effective installations, maintenance, troubleshooting, and repairs of complex machinery and systems. This leader will be responsible for managing and developing a team of skilled field service technicians, coordinating resources and schedules to optimize efficiency and customer satisfaction. Additionally, they will play a key role in cultivating strong customer relationships, resolving challenging technical issues, contributing to strategic planning efforts, and identifying opportunities to enhance service offerings and expand business partnerships within the region.
This is an excellent opportunity for a professional who combines hands-on technical service experience with strong leadership abilities and a proactive, customer-focused mindset.
Key Responsibilities
Qualifications
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