Regional Service Manager Job at Bluewater Hayes Inc., King of Prussia, PA

YTViSWsreWp3b0VKNEs0S2xNQThRakRL
  • Bluewater Hayes Inc.
  • King of Prussia, PA

Job Description

My client, a highly respected leader in advanced manufacturing equipment and services across North America, is seeking a Regional Service Manager to oversee and support operations, service delivery, and customer relationships throughout the Northeast. For over five decades, this organization has been a trusted partner to manufacturers in diverse industries, including aerospace, transportation, renewable energy, architectural products, and furniture by providing innovative machinery solutions, cutting-edge technologies, and exceptional technical support for a wide range of materials, from wood and composites to metals, glass, and more.

In this pivotal role, the Regional Service Manager will serve as the primary regional contact for service-related needs, working closely with customers, sales teams, and technical staff to ensure timely and effective installations, maintenance, troubleshooting, and repairs of complex machinery and systems. This leader will be responsible for managing and developing a team of skilled field service technicians, coordinating resources and schedules to optimize efficiency and customer satisfaction. Additionally, they will play a key role in cultivating strong customer relationships, resolving challenging technical issues, contributing to strategic planning efforts, and identifying opportunities to enhance service offerings and expand business partnerships within the region.

This is an excellent opportunity for a professional who combines hands-on technical service experience with strong leadership abilities and a proactive, customer-focused mindset.

Key Responsibilities

  • Serve as the main regional point of contact for all service-related inquiries, providing expert guidance to customers, internal sales teams, and partners across the Northeast.
  • Supervise, train, and develop a team of field service technicians, ensuring high-quality installations, preventive maintenance, troubleshooting, and repairs of industrial equipment.
  • Oversee workforce scheduling and resource allocation to ensure efficient service delivery and minimal equipment downtime for customers.
  • Conduct performance reviews, provide coaching, and implement development plans to build team capabilities and support career growth.
  • Maintain strong relationships with customers, proactively identifying and addressing technical challenges while promoting service solutions and upgrades.
  • Review and approve service reports, expense submissions, and other operational documentation to maintain accuracy and compliance.
  • Partner with national service leadership to align regional activities with broader strategic goals, support long-range planning, and contribute to service quality improvement initiatives.
  • Perform on-site visits with key customers to strengthen partnerships, evaluate service needs, and identify opportunities for additional support or business development.

Qualifications

  • Completion of a two-year technical program in electronics, mechanical systems, or related field, or equivalent practical experience; bachelor’s degree preferred.
  • Approximately 3-7 years of leadership experience in a technical service or field service environment.
  • Prior hands-on experience as a Field Service Technician is strongly preferred and highly valued.
  • Valid driver’s license and willingness to travel throughout the Northeast region.

Job Tags

Similar Jobs

EōS Fitness

Sr. Equipment Technician Job at EōS Fitness

 ...team player. At ES Fitness, Equipment Repair plays a critical role that ensures the...  ...Regional Equipment Manager, our Sr. Equipment Technician, must possess great customer service,...  ...Ability to access and operate Company computer system including prepare documents,... 

COL Group Co., Ltd.

Junior Video Editor Job at COL Group Co., Ltd.

 ...pairing the right music with each story. Perform other duties as required. COL Group is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard... 

Construction Industry Education Foundation

Youth Programs Assistant Job at Construction Industry Education Foundation

 ...has been rapidly expanding our programming to address the growing labor shortage within our industry. Overview As part of CIEF,...  ...Microsoft Suite and AMS systems preferred. Availability for travel to support programs. Essential Duties and Responsibilities... 

Apex Systems

Technical Business Analyst Job at Apex Systems

 ...currently hiring for Technical Business Analyst/Project Manager with a growing client...  ...supporting data projects (analytics, data engineering, etc.). ~ Experience optimizing,...  ...law. If you have visited our website in search of information on employment opportunities... 

Judge Direct Placement

Warehouse Manager Job at Judge Direct Placement

 ...Redmond, WA area is seeking a highly experienced and dedicated Warehouse Manager with a proven track record in food handling and cold...  ..., ensuring the safe, efficient, and compliant storage and distribution of temperature-sensitive food products. This role requires strong...