Operations Manager- Fleet Operations Job at FlexStaff Careers, Chicago, IL

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  • FlexStaff Careers
  • Chicago, IL

Job Description

Our client, in Chicago, is hiring a Site Manager for their Chicago office. This is 100% on-site role.

In this position, your primary responsibility will be to lead and develop a team of customer support associates and fully own the business operations. This position requires leadership, ambition, and, high motivation to lead a successful operation.

Responsibilities:

● Develop, train, and evaluate customer support and fleet teams.

● Lead rideshare operations, including customer interactions via email, text, phone, and in-person, as well as daily rental launches, returns, swaps, repossessions, and market-related inquiries.

● Manage administrative tasks, including weekly payroll submissions, PTO request handling, and direct report development.

● Interact with garage facility operations to ensure vehicle readiness and efficient service turnaround times.

● Resolve customer issues promptly to ensure a positive customer support experience.

Qualifications:

● Bachelor’s degree with a strong academic record in business, operations management, statistics/mathematics, analytics, or a related fi eld (strongly preferred).

● 4+ years of professional experience in rental car operations, retail, automotive, or hospitality.

● 3+ years of leadership experience, preferably within a tech-enabled business.

● Ability to lead a team with minimal guidance from management.

● Proficiency with Google Sheets with the ability to track metrics and documents.

Salary and Benefits:

Base salary 95k-145k

● 15 days PTO plus 5 sick days

● Medical, Dental, and Vision

● Weekly team lunches

Job Tags

Work at office,

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