Role and Responsibilities
The Treatment Coordinator will greet patients, answer telephones, schedule appointments, and provide cost estimate and collect patient financial responsibility. The Treatment Coordinator will also manage the doctor's schedule and any communications with patients and referring offices. The Lead Treatment Coordinator is also responsible for overseeing and training the treatment coordinator team and ensuring standards of excellence are maintained.
· Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic
communication
· Successfully work individually and/or in a team environment
· Attention to detail is a must when updating and maintaining patient insurance information
· Maintains doctor schedule to ensure efficient use of the doctor's time
· Partner with clinical team to ensure excellent patient experience
· Adhere to deadlines and prioritize work against the patient schedule
· Collect payments from patients in an effective and professional manner
· Ability to understand doctor treatment recommendations and develop treatment plan from the diagnosis
· Ability to effectively communicate treatment options and associated costs to the patient
· Understanding of dental terminology is necessary
· Maintain confidentiality of all information in accordance with HIPAA
· Provides guidance, training and oversight to Treatment Coordinator team
· Assist Front Office Manager as necessary
· Performs other related duties as assigned
Qualifications and Education Requirements
· Minimum of one year of customer service experience required
· Medical or dental experience preferred
· High school diploma or equivalent required
Preferred Skills
· Friendly, inviting and professional personality and presence
· Basic office skills such as typing and filing
· Good organizational skills
· Attention to detail
· Strong leadership and problem-solving skills required
· Effective communication skills Ability to work cross functionally with other team members
PI09f7a99444c8-30492-38017640
...This position is Full-Time, Salaried Non-Exempt with hours of Monday through Friday, 8:00 a.m. 4:30 p.m. Why Join KOBOLD? At KOBOLD, our... ..., and Accountabilityshape our culture and guide our daily work. Join a team where your contributions matter. KOBOLD Instruments...
Job Description Customer Service Representatives with Dominos Pizza undertake a variety of duties. Job duties include: Taking phone calls Taking orders Making pizzas Completing cash transactions Providing customers a great customer service experience...
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent...
...We are hiring for Maintenance Technicians for 2nd and 3rd shift. $3k Sign On Bonus Position Summary Repair and maintain machinery and mechanical equipment such as engines, motors, pneumatic tools, conveyor systems, and production machines and equipment. This position...
...Maintenance Mechanic (Night AND Day Shift - either 2-2-3 or Sat-Mon schedule) Hazelwood, Missouri, United States SUMMARY The... ...the Maintenance Mechanic is to provide competent & effective Electrical and Mechanical Maintenance support to the Plant and Facility...