Job Description

Job Summary:

We are seeking an IT Support professional to oversee our desktop computer systems, manage access protocols, and ensure seamless computer setup across our organization. The ideal candidate will have a strong technical background, and a passion for providing top-notch IT support.

Key Responsibilities:

Desktop Support:

• Oversee the installation, configuration, and maintenance of desktop computers.
• Ensure all desktop systems are up-to-date with the latest software and security patches.
• Troubleshoot and resolve hardware and software issues.
• Maintain an inventory of all desktop hardware and software.

Access Management:

• Manage user accounts, permissions, and access controls.
• Implement and enforce security policies and procedures.
• Monitor and respond to security incidents and access breaches.
• Ensure compliance with regulatory requirements and industry standards.

Computer Setup and Deployment:

• Coordinate the setup and deployment of new computer systems.
• Develop and maintain standard operating procedures for computer setup.
• Ensure proper configuration and customization according to user needs.
• Manage the lifecycle of desktop hardware from procurement to disposal.

Customer Service:

• Provide excellent customer service to internal users.
• Act as a point of escalation for complex IT issues.
• Develop and maintain positive relationships with stakeholders.
• Gather and analyze user feedback to improve IT services.

Documentation and Reporting:

• Maintain accurate and up-to-date documentation of IT processes and procedures.
• Generate regular reports on IT support metrics and performance.
• Provide recommendations for continuous improvement based on data analysis.

Qualifications:

• 2+ years of experience in IT support
• Experienced in a smaller office environment and interacting with all employees
• Strong technical knowledge of desktop hardware, operating systems (Windows, macOS, Linux), and common software applications.
• Experience with access management and security protocols.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

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