Job Description

POSITION SUMMARY

Hublot of America is seeking a dynamic and results-oriented Director of Operations to lead and optimize our supply chain, ensuring seamless product flow from suppliers to our diverse network of retailers, wholesale partners, and valued customers. This critical role encompasses comprehensive inventory management, proactive stock control, and strategic oversight of all operational activities within the Sales Administration and Logistics teams. As the primary liaison for all North America and Caribbean accounts, the Director of Operations will oversee all logistics-related processes, from initial product receipt and inventory integration to the oversight of our third-party freight partner. This individual will play a key role in developing and executing strategic plans to drive profitability, enhance productivity, and maximize operational efficiency across the subsidiary.

ESSENTIAL JOB FUNCTIONS

• Lead and direct all facets of distribution operations, ensuring efficient order processing, precise inventory control, and the timely receipt and stocking of product deliveries. Implement cost-effective shipping solutions for customer orders and manage returns effectively.
• Serve as the primary point of contact with Hublot Swiss Headquarters, managing weekly shipments, the monthly ordering process, stock returns, and overall stock management.
• Collaborate effectively with department heads and the executive team to align operational priorities with overarching company objectives.
• Oversee the Free Trade Zone activities, ensuring strict compliance with all U.S. Customs requirements in partnership with the Logistics Manager.
• Coordinate and reconcile periodic inventories across both warehouse and retail locations, ensuring accuracy and minimizing discrepancies.
• Directly oversee all aspects of facilities management, including HVAC, maintenance, security protocols, and construction projects.
• Proactively maintain and optimize warehouse operations to ensure efficiency and safety.
• Develop and implement operational strategies to optimize store performance, maximize efficiency, and support company growth goals
• Review, implement, and enforce robust security procedures and initiatives, coordinating activities with third-party vendors.
• Manage, monitor, and control all consignment processes, including memos to employees, journalists, and clients.
• Monitor and analyze key performance indicators (KPIs) to ensure achievement of sales, service, and operational targets
• Identify, recommend, and implement process improvements to enhance productivity. Establish, implement, and maintain clear productivity standards.
• Develop and manage annual operating budgets for all areas of responsibility. Monitor and control expenses to achieve financial targets.
• Recruit, train, mentor, and evaluate staff, fostering a high-performance team environment.

KNOWLEDGE, SKILLS & ABILITIES

• Proven ability to work independently, prioritize effectively, and manage shifting priorities in a fast-paced environment.
• Exceptional project management skills with the ability to manage multiple projects simultaneously while maintaining meticulous attention to detail.
• Demonstrated interpersonal and communication skills with the ability to interact professionally and courteously with customers, colleagues, and business partners.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent written and verbal communication skills with the ability to create professional correspondence and presentations.

EDUCATION AND EXPERIENCE

• High school diploma or GED
• Minimum of 10 years of experience in operations management, supply chain management, or a related field, with a proven track record of success.
• Experience in the luxury goods industry is a plus
• Based in Miami with regular travel to boutique locations as required

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