Job Description

PHP Executive Director of Clinical Operations plays a pivotal role in optimizing patient care, managing resources and fostering a supportive clinical environment in a variety of healthcare settings that can include, but are not limited to, skilled nursing facilities, assisted living, and independent living communities, as well as via telehealth.

Job Summary : The Personalized Health Partners (PHP) Executive Director of Clinical Operations is responsible for designing and implementing clinical strategies to assist the DCO’s to realize clinical objectives and meet PHP goals. The PHP Executive Director of Clinical Operations will oversee the management of clinical operations within PHP.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

• Ensure the delivery of high-quality patient care and compliance with regulations and standards
• Provide ongoing performance feedback throughout the year, coach employees in disciplinary matters, and obtain assistance from VP for disciplinary actions and/or termination.
• Support business strategies to assist the practice with business goals.
• Ensure regions have sufficient and qualified personnel
• Perform quarterly and annual employee reviews and provide feedback on their performance to help motivate their dedication to professional goals
• Maintain appropriate and compliant documentation within our EMR (electronic medical record) software
• Develop relationships with key stakeholders within the SNF’s and corporate leadership
• Support strategic initiatives regarding value-based care
• Provide an excellent customer experience to foster high customer satisfaction/retention
• Practice ethically and in accordance with the Scope and Standards of Practice of their profession and Board Certification.
• Follow all state and federal regulations, guidelines, and laws

Additional duties of Executive Director of Clinical Operations

• Collaborate with the facility leadership and facility corporate leadership teams
• Executive Director of Clinical Operations are expected to meet with their DCO’s on a weekly and as needed basis to ensure that PHP productivity and quality goals are being met
• Executive Director of Clinical Operations will provide weekly performance meetings with DCO’s to review productivity, completion rate of acute visits, unsigned notes, cancelled visits and uncompleted Relias trainings for each region

EDUCATION and QUALIFICATION:

Required:

• Master of Science in Nursing, Doctor of Nursing Practice, or NP Certificate Program graduate
• National certification of AANP or ANCC
• Active, unrestricted state license/s
• Ability to obtain licensure in additional states in service area as requested (telehealth providers required to be licensed in OH, IN, WV, MD, VA, PA, MO)
• Active DEA license
• US work authorization
• 2+ years clinical experience as a Nurse or Nurse Practitioner in geriatric, adult or family practice setting
• Ability to work in a flexible environment and schedule
• Passionate about providing healthcare to the senior and low-income populations

Preferred Qualifications:

• 1+ years clinical management experience as a Nurse or Nurse Practitioner in geriatric, adult or family practice setting
• Training or clinical experience in geriatrics
• 3+ years clinical experience as a Nurse Practitioner
• Experience with coding, ICD-10 and HCC (Hierarchical Condition Categories)
• Experience or training working in a metrics, results driven healthcare model
• Be open to professional development through training, obtaining certifications if necessary, and attending team meetings
• Experience working in value-based care models
• Training or experience in geriatric, assisted living, and/or skilled nursing setting
• Experience working in a collaborative healthcare setting to drive positive outcomes and achieve goals
• Training or experience in outpatient primary care setting

JOB SKILLS

• Must have strong oral and written communication skills
• Must be detail oriented with an ability to work well both independently and in a team setting
• Exhibit a customer service approach with teams and residents
• Strong time management skills required. Must be able to prioritize and adhere to competing deadlines while achieving goals

PHYSICAL REQUIREMENTS

• Required to sit, stand, walk, and bend repetitively.
• Required to push, pull, and lift objects greater than 30 pounds at times.
• Works in an environment that may host noise, activity, interruptions, and other distractions or events.

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