Customer Service Representative (HVAC / Plumbing / Electrical Services) Job at Addison Group, Alexandria, VA

YjVMS20rK294SVFJNWFnSmw4RTFTRHJKTHc9PQ==
  • Addison Group
  • Alexandria, VA

Job Description

Job Title: Customer Service Representative (HVAC / Plumbing / Electrical Services)

Location: Alexandria, VA

Industry: HVAC / Plumbing / Electrical Services

Pay: $23–$28/hour depending on experience

About Our Client:

Addison Group is proud to partner with a trusted and well-established company in the residential services industry. Our client is known for delivering high-quality HVAC, plumbing, and electrical solutions across the Northern Virginia area. They are seeking two reliable, communicative, and industry-savvy Customer Service Representatives to join their fast-paced office.

Job Description:

This is a full-time, contract-to-hire opportunity for two Customer Service Representatives to support daily operations in a busy, customer-focused environment. The ideal candidates will come from a similar trade services background and are ready to contribute to a collaborative team, providing excellent service and managing inbound calls, scheduling, and client communication.

Key Responsibilities:

  • Serve as the first point of contact for customers via phone and email
  • Schedule and dispatch service appointments with accuracy and efficiency
  • Maintain organized and up-to-date customer information using CRM software
  • Collaborate with field technicians to ensure timely and smooth service delivery
  • Address customer inquiries, service concerns, and scheduling issues promptly
  • Support general administrative functions as needed in a fast-moving environment

Qualifications:

  • 2–5+ years of customer service experience, ideally within HVAC, plumbing, or electrical trades
  • Experience with ServiceTitan software (or similar CRM platform) strongly preferred
  • Strong verbal and written communication skills are essential
  • Demonstrated punctuality and ability to learn industry terminology quickly
  • No formal education requirement
  • Personal transportation not required

Additional Details:

  • Type: Contract-to-Hire (6 months before conversion opportunity)
  • Start Date: ASAP
  • Schedule: Monday–Friday, 7:30 AM–4:00 PM or 8:00 AM–4:30 PM
  • Occasional Saturday shift (approx. once every 2 months, 8:00 AM–4:00 PM)
  • Worksite: 100% On-Site in Alexandria, VA
  • Free parking available
  • Interview Process: Single in-person panel interview with hiring team
  • Team Size: ~9 customer service team members
  • Overtime: Occasional, with supervisor approval
  • Background Check: Not required

Perks:

  • Strong potential for permanent hire
  • Collaborative team culture
  • On-site parking included
  • Opportunity to gain industry experience with a respected service provider
  • Stability and growth potential with a long-standing company

Job Tags

Permanent employment, Full time, Contract work, Work at office, Immediate start, Shift work, Saturday, Monday to Friday,

Similar Jobs

Hatch Global Search

Microsoft Dynamics 365 CRM Developer OOJ - 32870 Job at Hatch Global Search

 ...Job Description As a Dynamics 365 CRM Developer, you will be responsible for designing, developing, and implementing custom solutions within the Dynamics 365 platform. You will work closely with our clients and internal teams to understand their requirements and deliver... 

Canon U.S.A., Inc.

Sr Field Instructor, Sales Training Job at Canon U.S.A., Inc.

 ...us on LinkedIn at . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding... 

PwC

Alliance Driver Manager - ESRI Save for Later Remove job Job at PwC

 ...), the Firm's code of conduct, and independence requirements. This Alliance Manager role, within the Alliance team, supports the ESRI Alliance. Experience with geographic information systems or similar tech is helpful. As Alliances grow rapidly, this role drives relationship... 

24 Seven Talent

Graphic Designer Job at 24 Seven Talent

 ...join the team for 3-4 weeks, starting on either 8/28 or 9/2. They work onsite in the Portland area 3-4 days/week, with the other days remote. The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative... 

Wrapbook

Remote Strategic Finance Associate Job at Wrapbook

The Strategic Finance team is responsible for providing data-driven insights to inform financial, strategic and operational decision-making across the company. Were seeking an Associate who will support broad initiatives across corporate strategy and planning, capital...