Customer Service Case Manager Job at ROCS Grad Staffing, Arlington, VA

YXBETmt1bW54WTBFNTZvSWxNSTRTRDdQS3c9PQ==
  • ROCS Grad Staffing
  • Arlington, VA

Job Description

Why you want to work here:

Gain valuable experience within the nonprofit sector in a professional office environment. This is a great opportunity for a recent college graduate desiring to positively impact others.

Position Duties and Responsibilities for Customer Service Case Manager:

  • Serve as liaison for parents, provide exceptional customer service support in navigating fee assistance program policies and procedures.
  • Update client information and data into automated database system.
  • Coordinate and monitor resolution to concerns from parents regarding fee assistance program.
  • Maintain respectful, professional working relationship with military families.
  • Maintain high-ethical standards including maintaining strict confidentiality.
  • Assist with special projects and other functions as needed to accomplish company objectives.

Job Qualifications for Customer Service Case Manager:

  • Completed Bachelor's degree or strong office and customer service experience
  • Excellent customer service skills, prior office experience
  • Good communication skills (oral, written, and listening).
  • Conflict resolution skills.

Arlington, VA

Hybrid

$20/hr

Job Tags

Work at office,

Similar Jobs

Cypress HCM

Administrative Assistant Job at Cypress HCM

 ...The primary role of Administrative Assistance function is to provide all secretarial and administrative support to the Business leaders and teams across businesses. Key deliverables include arranging for conferences, travel, email and diary management. Supporting key... 

Automationtechies

Account Manager (Industrial Automation) Job at Automationtechies

 ...Outside Sales Account Manager (Industrial Customers) Location: Pensacola, FL or Mobile, AL area | Remote Are you a driven sales professional with a strong technical background and a passion for building lasting client relationships? Our client, a leading provider... 

School District of Lee County

Mathematics Teacher Job at School District of Lee County

 ...Join Our Team: Math Teachers (Grades 612) | 20252026 School Year Location: Schools across Lee County, Florida Employment Type: Full-Time Are you passionate about helping students discover the power of mathematics? The School District of Lee County is hiring... 

Confidential - Job Hiring

Personal Assistant Job at Confidential - Job Hiring

 ...primary point of contact for family-related communications (phone, email, mail). Act as liaison between the family and external...  ...Flexible and adaptable, with a can-do attitude and willingness to work varied hours (including evenings and weekends) as required. Personal... 

Denali Water Solutions LLC

Class A CDL Route Driver - Req. ID: 3214 Job at Denali Water Solutions LLC

 ...equipment. Maintenance of basic truck equipment and overall cleanliness of equipment. Utilize the electronic logging system for DOT driver logs and as otherwise required. Maintain paperwork (contamination and service tickets, truck maintenance, etc.) and submit all...