Job Description

About Us: We are the largest privately owned legal support services fi rm in Georgia. We have an excellent reputation in the legal community which is matched with our excellent offi ce culture. We proudly placed in ABC's Best Places to Work for four years and placed fi rst in the medium-sized business category in 2020. We strive to keep our quality, reputation, and culture as we grow.

Role Description: Gallo Legal Services is seeking a highly organized and detail-oriented Cash Applications Coordinator to oversee the full revenue cycle—from billing through collections. This newly created role combines the responsibilities of billing and accounts receivable management to ensure accurate invoicing, timely payments, and effective follow-up on outstanding balances. The ideal candidate will have strong communication skills, a proactive mindset, and the ability to manage multiple tasks with accuracy and efficiency.

Billing Responsibilities:

• Answer emails promptly and professionally, addressing billing inquiries and providing necessary information.
• Track billing, invoices, and transcript emails, ensuring accurate documentation and follow-up.
• Manage phone communications, handling client inquiries, and providing exceptional customer service.
• Process billing for various services including transcripts, interpreter services, video billing, and other related services.
• Enter payment details for reporters and vendors into the system accurately and in a timely manner. Package and ship transcripts to clients, ensuring proper handling and delivery.

Collections Responsibilities:

• Contact customers to collect outstanding payments via phone, email, and written correspondence.
• Maintain accurate records of all collection activities and customer interactions.
• Negotiate payment plans and settlements with customers to resolve outstanding balances.
• Monitor and follow up on overdue accounts to ensure timely payment.
• Collaborate with internal departments to resolve billing discrepancies and disputes.
• Prepare and present regular reports on collection activities and account status.
• Monitor accounts to identify overdue payments and contact customers regarding outstanding balances via phone, email, and mail.
• Ensure compliance with company policies and legal regulations regarding collections.

Qualifications:

• 2+ years of experience in billing, collections, or accounts receivable roles.
• Strong understanding of invoicing procedures, account reconciliation, and collections best practices.
• Excellent verbal and written communication skills with a customer-first attitude.
• High attention to detail and organizational skills.
• Ability to prioritize tasks, manage time independently, and work well in a team environment.
• Proficient in Microsoft Office Suite (especially Excel); experience with billing or accounting software is a plus.
• Legal industry experience preferred but not required

Benefits:

• Health, dental, and vision insurance coverage.
• Retirement savings plan.
• Professional development opportunities.
• A positive and collaborative work environment.

Work Setting:

• In-Person at the Atlanta, GA (Chamblee area) Location
• Office Hours: 9 AM - 5 PM

As an equal opportunity employer, Gallo Legal Services does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, age, veteran status, disability or genetic information, gender identity, gender expression or any other characteristic protected by law in its employment.

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