Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
• High School diploma or GED
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications
• 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers, Georgia.
...duties in relation to new and existing merchandise, including price changes, tagging, ad set... ...experience. Enhance partnership with retailer. Maintains client relationships by visiting... ...work, often lifting to 50 pounds. Travel Requirements: ~ Daily travel to...
...-impact client engagements and managing delivery operations within key accounts in the Life Sciences industry Primary Market Research - Consultant/ Project Manager We are seeking experienced professionals with expertise in Primary Market Research (PMR) to join...
...TAP Air Portugal is seekinga highly motivated and solution oriented individual for the position of Airport Station Manager at Newark International Airport. TAP Air Portugal - is a Leading European Commercial Airline, founded in 1945. The airline is a member of the Star...
...Sishu Mandarin has been providing Chinese classes to individuals and group classes to Fortune 500 companies since 2016. Thanks to the... ...and emergencies should they arise. Work effectively with our teachers to deliver excellence in the student learning experience. Attend...
...Adecco Permanent Recruitment is seeking a Logistics and Customer Service Coordinator in Orlando, Florida. Qualified candidates for this role will have a 3-5 year track record of Logistics and Customer Service experience. Our client is offering a competitive starting...